SMS Terms & Messaging Disclosure

Last Updated: May 2026 · Program: Dropsy Returns SMS Service

This page describes the Dropsy Returns SMS messaging program, what messages you should expect, how to opt in, and how to opt out. It supplements (and does not replace) Section 8 of our Terms and Conditions.

Program Summary

Program name	Dropsy Returns SMS Service
Operated by	Dropsy Returns LLC
Service number	1-877-362-4976 (US toll-free SMS) and a WhatsApp number provided to your building
Message category	Transactional / customer care — return pickup logistics
Message frequency	Variable, based on your return activity. A typical return generates 3 to 8 messages from initial QR submission through pickup and shipment confirmation. Tenants with no active returns receive no messages.
Message and data rates	Message and data rates may apply. Charges are set by your wireless carrier; Dropsy does not charge for messages.
Eligible users	Residents of apartment communities that have contracted with Dropsy. You must be 18 or older.

Message Types You Will Receive

By using the Service, you agree to receive transactional SMS or WhatsApp messages from Dropsy related to your return activity, including:

Onboarding — confirmations of your name and unit registration
Return submission — confirmation that we received your return QR code, the bag number assigned to your return, and where to drop the item in your building
Pickup notifications — when Dropsy staff have collected your return from the package room
Shipment confirmation — when your return has been handed off to the carrier (UPS, USPS, etc.)
Customer support — replies to your STATUS, HELP, UPDATE, or other commands, and direct messages from Dropsy staff resolving questions about your return
Service notices — occasional operational messages from your building's Dropsy contact (e.g., schedule changes, service interruptions)

Dropsy does not send marketing or promotional messages and does not share your phone number with advertisers.

How to Opt In

You opt in to the Dropsy Returns SMS Service by sending any text message to the Dropsy service number from your mobile phone. Dropsy will reply with an onboarding message asking for your name and unit number. By continuing the onboarding flow and using the Service, you consent to receive the message types listed above.

Tenants typically learn about the Service number through one of the following channels provided by their building's property management:

Move-in materials, welcome packets, or building notices that introduce Dropsy
Posters or flyers in the package room or common areas
Resident emails or property-management portal announcements
Word-of-mouth from other residents

Consent to receive SMS is not a condition of any purchase or of your residency. Dropsy is an optional return-pickup service offered to residents of participating buildings.

How to Opt Out — STOP

You may opt out of the Dropsy Returns SMS Service at any time by texting STOP to the Dropsy service number. After we receive your STOP message, we will send one final confirmation that you have been unsubscribed and will not send further messages.

Because SMS is the primary interface for the Service, opting out will prevent you from submitting new returns or receiving updates on existing ones. To resume the Service, simply text the Dropsy service number again.

Help and Support — HELP

For help with the Service, text HELP to the Dropsy service number for an automated reply listing available commands and contact information. You can also reach our team directly:

Email: support@dropsyreturns.com
Mail: Dropsy Returns LLC, 4023 Kennett Pike #50431, Wilmington, DE 19807

Supported Carriers

The Dropsy Returns SMS Service is available on all major U.S. wireless carriers, including AT&T, T-Mobile, Verizon Wireless, Sprint, Boost Mobile, U.S. Cellular, MetroPCS, Cricket, and Virgin Mobile. Wireless carriers are not liable for delayed or undelivered messages.

Privacy

Dropsy will not share your phone number, message content, or return data with any third party except service providers required to operate the Service (Twilio for message delivery, Anthropic for AI-assisted message processing, AWS for storage). We do not sell your information. See our Privacy Policy for full details on what we collect and how it is used.

Changes to This Disclosure

Dropsy may update this disclosure from time to time. The "Last Updated" date above will reflect the date of the most recent change. Material changes will be communicated via SMS to active users.

Contact

Questions about this disclosure or the Dropsy Returns SMS Service can be sent to support@dropsyreturns.com.